Terms of Use

PLEASE READ THE FOLLOWING TERMS OF USE AND DISCLAIMERS CAREFULLY BEFORE USING THE ONLINE SERVICES.

El Pollo Loco, Inc. (“EPL,” “we” or “our”), as a convenience to you grants you access to its website, accessible via www.elpolloloco.com, its mobile/tablet applications, loyalty programs, stored value cards and other online programs (collectively, the “Online Services”), conditioned on your acceptance of the terms, conditions and notices contained herein (these “Terms of Use”).  For the purposes of these Terms of Use, “Content” means, collectively, any content, including, without limitation any text, software, source code, applications, specifications, images, audio files, articles, and other information or content available through the Online Services.

You are also subject to the EPL Privacy Policy.  You agree that EPL may modify these Terms of Use and the Privacy Policy at any time and from time to time, with or without notice to you.  When you access, download or use any of the Online Services, you accept, without limitation or qualification, these Terms of Use as if you had signed them.  You are responsible for regularly reviewing these Terms of Use.  In addition, EPL may discontinue, or change from time to time, any Online Service without prior notice.

These Terms of Use are effective as of February 15, 2017.

ACCEPTANCE OF TERMS

Please read these Terms of Use and EPL’s Privacy Policy carefully.  By accessing, downloading or using the Online Services, you agree to these Terms of Use, and you consent to the collection and use of information as described in our Privacy Policy.  If you do not agree to these Terms of Use and the terms and conditions of our Privacy Policy, you must cease using the Online Services immediately and discontinue any use of any Content.

ADDITIONAL TERMS

Certain services offered by or through the Online Services, including mobile/tablet applications, loyalty programs, sweepstakes and other prize promotions may be governed by additional terms and conditions presented in conjunction with them.  You must agree to the additional terms before using such services.  These Terms of Use and any additional terms will apply equally.  In the event of an irreconcilable inconsistency between any additional terms and these Terms of Use, the additional terms will prevail.

USE OF THE ONLINE SERVICES

YOU MUST BE AT LEAST 13 YEARS OF AGE TO ACCESS AND USE THE ONLINE SERVICES. Some Online Services may require that you must be 18 or older to use the Online Service. The Online Services are not targeted toward, nor are they intended to be used by, anyone under the age of 13. If you are between the ages of 13 and 18, you may only use the Online Services under the supervision of a parent or legal guardian who agrees to be bound by these Terms of Use.

Unless otherwise specified, the Online Services are for your personal and noncommercial use. You may not (i) modify, copy, distribute, reverse engineer, transmit, display, perform, reproduce, publish, license, create derivative works of, transfer, or sell any Content, other than for your use of the Online Services as expressly permitted in these Terms of Use; (ii) access or attempt to access any systems or servers on which the Online Services are hosted or modify or alter the Online Services in any way; (iii) forge headers, create a false identity or otherwise manipulate identifiers in order to deceive others or disguise the origin of any Content transmitted to or via the Online Services; (iv) use any device, software or routine to interfere or attempt to interfere with the proper working of the Online Services or any business being conducted on the Online Services; (v) use the Online Services or any Content, features, or services for any unlawful, fraudulent, or malicious purposes, or to solicit any such activity.

You may display and, subject to any expressly stated restrictions or limitations relating to specific material, electronically copy, download and print hard copy portions of the material from different areas of the Online Services solely for your own noncommercial use.  Any other use of materials on the Online Services, including but not limited to the modification, reproduction, distribution, republication, display or transmission of any Content, without prior written permission of EPL is strictly prohibited.

EPL does not accept or consider unsolicited suggestions and materials, including any ideas, comments, suggestions, or the like (collectively, “Information”).  Please do not submit any Information to EPL by electronic mail, contact us forms or otherwise.  Notwithstanding the foregoing and except as otherwise provided under the Privacy Policy concerning personally identifying information, if you submit Information to EPL, such Information will be treated as non-confidential and non-proprietary.  Furthermore, you give up all intellectual property rights, including any moral, publicity and privacy rights you have in any Information.  EPL is free to use any Information, without limitation and without any compensation to you, for any purpose whatsoever, including but not limited to developing, manufacturing and marketing products using Information or editing, altering, broadcasting, posting, publishing, copying, disclosing, distributing, incorporating and otherwise using Information.  By submitting Information to EPL, you agree EPL is free to use the Information for any purpose whatsoever.

COPYRIGHTS  

The Content and the Online Services, including the selection and arrangements thereof, are copyrighted as a collective work under the United States and other copyright laws and are the sole property of EPL and/or its licensors and are protected by patent, trademark, copyright and other intellectual property laws and may not be used except in accordance with these Terms of Use or with EPL’s express written consent.  Other than as necessary for your use of the Online Services in accordance with these Terms of Use, EPL grants no other privileges or rights in the Content to you, and you must keep intact all patent, trademark, copyright and other proprietary notices on the Content.  Any Content owned by EPL’s licensors may be subject to additional restrictions.

TRADEMARKS

All trademarks, service marks, trade names and tradedress, whether registered or unregistered (collectively the “Marks”) that appear within the Online Services are proprietary to EPL or other respective owners that have granted EPL the right and license to use such Marks.  You may not display or reproduce the Marks other than with the prior written consent of EPL, and you may not remove or otherwise modify any trademark notices from any Content.

USER CONTENT

This Online Services may allow users to post, submit, or display information, messages, suggestions, questions, comments, postings, ratings, ideas, techniques, notes, know-how, drawings, concepts, designs, audio visual material, photographs and pictures, digital images, or other content in any form (collectively “User Content”).  By posting or submitting User Content on the Online Services, you hereby grant EPL an exclusive, unrestricted, transferable and sub-licensable, irrevocable, royalty-free and fully paid-up, world-wide, and perpetual license to reproduce, distribute, market, publicly display, modify, make, have made, sell and offer for sale, practice all applicable patent, copyright, moral right, mask work, trade secret, and other intellectual property rights, make derivative works of, exploit and otherwise use the User Content in any media whatsoever now known or later invented throughout the world for any purpose whatsoever, commercial or not.  You hereby disclaim any right to any compensation from EPL in connection with the EPL’s exercise of its license rights in and to the User Content you have posted on or submitted to the Online Services.  By posting or submitting the User Content on the  Online Services, you represent and warrant that you own the copyright in such User Content or that you have a legitimate license to post the User Content, including photographs or other audiovisual material, without any restrictions whatsoever. 

NOTICES AND PROCEDURES FOR MAKING CLAIMS OF COPYRIGHT INFRINGEMENT

Pursuant to Title 17, United States Code, Section 512(c)(2), notifications of claimed copyright infringement should be sent to the Online Service’s designated agent.  ALL INQUIRIES NOT RELEVANT TO OR NOT COMPLYING WITH THE FOLLOWING PROCEDURE WILL RECEIVE NO RESPONSE.  EPL respects the intellectual property of others, and we ask our users and visitors to do the same.  EPL will process and investigate notices of alleged infringement and will take appropriate actions under the Digital Millennium Copyright Act (“DMCA”) and other applicable intellectual property laws.  Upon receipt of notices complying with the DMCA, EPL will act to remove or disable access to any material found to be infringing or found to be the subject of infringing activity and will act to remove or disable access to any reference or link to material or activity that is found to be infringing.

If you believe that your work has been copied in a way that constitutes copyright infringement, please provide EPL the following information.  Please be advised that to be effective, the notification must include ALL of the following:

a physical or electronic signature of the person authorized to act on behalf of the owner of an exclusive copyright that is allegedly infringed;
a description of the copyrighted work that you claim has been infringed;
a description of where the material that you claim is infringing is located on the Online Services;
your address, telephone number, and email address and all other information reasonably sufficient to permit EPL to contact you;
a statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;
a statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
Notices of claimed copyright infringement should be directed to El Pollo Loco, Inc., Attention: Legal Department, at 3535 Harbor Blvd., Suite 100, Costa Mesa, CA 92626.

IMPORTANT NOTE: THE PRECEDING INFORMATION IS PROVIDED EXCLUSIVELY FOR NOTIFYING EPL THAT YOUR COPYRIGHTED MATERIAL MAY HAVE BEEN INFRINGED.  ALL OTHER INQUIRIES, SUCH AS PRODUCT OR SERVICE RELATED QUESTIONS AND REQUESTS, OR QUESTIONS ON PRIVACY, WILL NOT RECEIVE A RESPONSE THROUGH THIS PROCESS.

TERM & TERMINATION

These Terms of Use are applicable to you upon your accessing, downloading or using the Online Services.  These Terms of Use may be modified, altered, updated or terminated by EPL without notice at any time for any reason.  Your continued use of the Online Services after such modifications, alterations or updates, as the case may be, signifies your agreement to be bound by such modifications, alterations or updates.  The provisions relating to Copyrights, Trademarks, Disclaimer, Limitation of Liability, Indemnification, Applicable Laws, and General shall survive any termination of these Terms of Use.

ONLINE ORDERING

EPL may make available to you the ability to order online from our participating El Pollo Loco restaurants. These Terms of Use apply only to orders placed through the Online Services. Any applicable fees, taxes and other amounts due in connection with your order will be identified when you place your order. There may be limits on the dollar values and number of orders that may be placed through the Online Services. You are responsible for payment of your order by means of a payment option made available through the Online Services at the time of ordering. We use third party providers and may accept various third party services to process payments. The El Pollo Loco restaurant identified when you place your order is responsible for fulfilling your order and for any questions or other communications regarding your order. Discounts, coupons and other offers may not be able to be combined with online ordering. Every participating El Pollo Loco restaurant location may not have all menu items identified through the Online Services.

LINKS TO THIRD PARTY SITES AND SOCIAL MEDIA PAGES

The Online Services may contain links to other third-party websites, including the franchised operators of El Pollo Loco restaurants, and social media platforms, such as Facebook, Twitter, or Foursquare (all links to third-party websites and social media platforms are collectively referred to herein as "External Sites"). External Sites are provided only for your convenience.  However, even if the third party is affiliated with EPL, EPL has no control over the External Sites, all of which have separate privacy and data collection practices, independent of EPL.  If you decide to visit any External Site, you do so at your own risk. EPL and its affiliates have no responsibility or liability for any External Sites, or the content, policies, or actions thereof. If you choose to purchase any product or service from an External Site, your relationship is with that third party. You agree that we are not responsible for the quality of third-party products or services, or fulfilling any of the terms of your agreement with the seller, including, but not limited to, the delivery of products and services and warranty obligations related to products and services. Links do not imply that we sponsor, endorse, are affiliated with or associated with, or are legally authorized to use any trademark, trade name, service mark, design, logo, symbol, or other copyrighted materials displayed on or accessible through such External Site.

TRANSACTIONS WITH EPL AND THIRD PARTIES

If you wish to make purchases through the Online Services or an External Site, you may be asked by us or the merchant or operator from whom you are making the purchase to supply certain information, including credit card, debit card, or other payment mechanism information. You agree not to hold EPL liable for any loss or damage of any sort incurred as a result of any such dealings. You agree that all information you provide in connection with such purchase shall be accurate, complete and current. You agree to pay all charges incurred by users of your credit card, debit card, or other payment mechanism at the prices in effect when such charges are incurred. You also will pay any applicable taxes, if any, relating to any purchases you make.

MOBILE APPS

In order to use Online Services made available through a mobile or tablet application (an “App”) you must have a compatible mobile device.  EPL does not warrant that the App will be compatible with your mobile device.

If you access the App using an Apple iOS or Android powered device, Apple Inc. or Google, Inc., and their subsidiaries, respectively, shall be a third-party beneficiary to these Terms of Use and you agree that these third-party beneficiaries have the right to enforce these Terms of Use against you. However, these third-party beneficiaries are not a party to these Terms of Use and are not responsible for the provision or support of the App. You agree that your access to the App also shall be subject to the usage terms set forth in the applicable third-party beneficiary’s terms of service.

The App may automatically download and install updates from time to time or require the downloading and installation of updates or new versions for continued use. You acknowledge that in some instances updates and/or new versions may reduce or remove features and functionality in prior versions of the App.

DISCLAIMERS

EPL makes no warranties or representations about the accuracy or completeness of the Online Service’s content or the content of any External Sites.  EPL does not filter advertisements or other content that children may view through our Online Services or “hot-linked” sites, and they could receive content and materials from the Internet and/or advertising that are inappropriate for children. We encourage parents and guardians to spend time online with their children and to consider using an electronic filtering software.

THE ONLINE SERVICES AND ANY CONTENT, PRODUCTS OR SERVICES PROVIDED VIA THE ONLINE SERVICES, INCLUDING LINKS, ARE PROVIDED "AS IS" AND WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED.  TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, EPL DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, FREEDOM FROM COMPUTER VIRUS, AND WARRANTIES ARISING FROM COURSE OF DEALING OR COURSE OF PERFORMANCE.  EPL DOES NOT REPRESENT OR WARRANT THAT THE FUNCTIONS CONTAINED IN THE ONLINE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE  ONLINE SERVICES OR THE SERVER THAT MAKES THE ONLINE SERVICES AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.  EPL DOES NOT MAKE ANY WARRANTIES OR REPRESENTATIONS REGARDING THE USE OF THE MATERIALS IN THE ONLINE SERVICES IN TERMS OF THEIR COMPLETENESS, CORRECTNESS, ACCURACY, ADEQUACY, USEFULNESS, TIMELINESS, RELIABILITY OR OTHERWISE.  AS A CONDITION OF YOUR USE OF THE ONLINE SERVICES, YOU WARRANT TO EPL THAT YOU WILL NOT USE THE ONLINE SERVICES FOR ANY PURPOSE THAT IS UNLAWFUL OR PROHIBITED BY THESE TERMS OF USE.

LIMITATION OF LIABILITY

IN NO EVENT SHALL EPL, OR ANY OF ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS, LICENSORS OR THIRD PARTY PARTNERS, BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL, EXEMPLARY OR CONSEQUENTIAL, DAMAGES, OR ANY DAMAGES WHATSOEVER, EVEN IF EPL HAS BEEN PREVIOUSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, WHETHER IN AN ACTION UNDER CONTRACT, TORT, OR ANY OTHER THEORY ARISING OUT OF OR IN CONNECTION WITH ANY UNAVAILABILITY OR NONPERFORMANCE OF THE ONLINE SERVICES, ERRORS, OMISSIONS, VIRUSES AND MALICIOUS CODE.  THESE LIMITATIONS WILL APPLY NOTWITHSTANDING ANY FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY.  BECAUSE SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, OR THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.  IN NO EVENT SHALL EPL’S LIABILITY FOR DAMAGES ARISING OUT OF OR RELATING TO YOUR USE OF THE ONLINE SERVICES EXCEED TEN DOLLARS.

INDEMNIFICATION

You agree to indemnify, defend, and hold harmless EPL, and its parents, subsidiaries, and affiliates, and their respective officers, directors, employees, agents, licensors, suppliers and third party partners from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these Terms of Use.

APPLICABLE LAWS

Your use of the Online Services shall be governed in all respects by the laws of the State of California, without regard to choice of law provisions.  You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to the Online Services shall be in the state or federal courts located in California.  Any cause of action or claim you may have with respect to the Online Services must be commenced within one (1) year after the claim or cause of action arises.  EPL’s failure to insist upon or enforce strict performance of any provision of these Terms of Use shall not be construed as a waiver of any provision or right.  Neither the course of conduct between the parties nor trade practice shall act to modify any of these Terms of Use.  EPL may assign its rights and duties under these Terms of Use to any party at any time without notice to you.

GENERAL

EPL may revise these Terms of Use at any time by updating this posting.  You should visit this page from time to time to review the then-current Terms of Use because they are binding on you.  Certain provisions of these Terms of Use may be superseded by expressly designated legal notices or terms located on particular sections or pages on or within the Online Services.  If any provision of these Terms of Use is held to be invalid, illegal or unenforceable in any respect under any applicable law or rule in any jurisdiction, such invalidity, illegality or unenforceability will not affect the effectiveness or validity of any provision in any other jurisdiction, and these Terms of Use will be reformed, construed and enforced in such jurisdiction as if such provision had never been contained herein.  You agree that no joint venture, partnership, employment, or agency relationship exists between you and EPL as a result of these Terms of Use, our Privacy Policy or any use of the Online Services.  EPL’s performance of these Terms of Use is subject to existing laws and legal process, and nothing contained in these Terms of Use or our Privacy Policy is in derogation of EPL’s right to comply with law enforcement requests or requirements relating to your use of the Online Services or information provided to or gathered by EPL with respect to such use.  Except as expressly provided herein, these Terms of Use and our Privacy Policy constitute the entire agreement between you and EPL with respect to the Online Services, and they supersede all prior or contemporaneous communications and proposals, whether electronic, oral or written, between you and EPL with respect to the Online Services.  We may provide notice to you hereunder by posting announcements to the Online Services. 

NOTICES

Except with respect to notices of alleged copyright infringement, which must be submitted as described above, and unless explicitly stated otherwise in the Online Services, you must provide all notices or complaints to EPL via email to legal@elpolloloco.com or mail at El Pollo Loco, Inc., Attention: Legal Department, 3535 Harbor Blvd., Suite 100, Costa Mesa, CA 92626. 

PRIVACY POLICY

PLEASE CAREFULLY READ THIS PRIVACY POLICY BEFORE USING ANY OF THE ONLINE SERVICES.

BY USING ANY OF THE ONLINE SERVICES, YOU AGREE TO BE BOUND BY THIS PRIVACY POLICY. IF YOU DO NOT AGREE TO THIS PRIVACY POLICY, DO NOT USE THE ONLINE SERVICES OR SUBMIT PERSONAL INFORMATION TO US IN ANY MANNER.

El Pollo Loco, Inc. and its parents, subsidiaries, and affiliates, and their respective stockholders, directors, officers, employees, agents, successors and assigns (collectively, "EPL") is very sensitive to the privacy concerns of the visitors to and users of its website, mobile/tablet applications, loyalty programs, stored value cards and other online programs (collectively the “Online Services”). This Privacy Policy (this "Privacy Policy") outlines the types of Personal Information that you may provide to us on any Online Services controlled by EPL which links to this Privacy Policy and explains how EPL handles such Personal Information. This Privacy Policy does not apply to personal information collected from you offline, to websites or applications that do not link to this Privacy Policy or to third-party websites to which the Online Services may link. Your use of the Online Services is subject to this Privacy Policy and any additional terms and conditions applicable that may be applicable to such Online Services, including EPL’s Terms of Use.

DEFINITION OF "PERSONAL INFORMATION"

"Personal Information" means information that identifies any visitor/user of the Online Services or could reasonably be used to identify such visitor/user and which is submitted to and/or collected by the Online Services and maintained by EPL, including information actively submitted by you and passively-collected information, as described below.

COLLECTION OF PERSONAL INFORMATION ONLINE

E-mail addresses and other Personal Information of visitors, such as a first and last name, home or other physical address or telephone number, are known to EPL only when voluntarily submitted, for example, via purchases made through the Online Services, registration for sweepstakes or contests, content submissions, suggestions or participation in online interactive activities. For example, you may submit your name, postal address, e-mail address, and/or other information in order to receive information about various subjects, register for programs, contact customer service, or respond to surveys.

In addition, we may collect certain information by automated means. The information we collect may include your Internet Protocol (IP) address, computer/mobile device operating system and browser type, type of mobile device, the unique device identifier (UDID) or mobile equipment identifier (MEID) for your mobile device, the address of a referring web site (if any), the pages you visit on our Online Services and other information. We may use this information to operate, maintain, and manage our Online Services and to provide services such as technical support. In addition, certain Personal Information may be collected using various technologies, such as cookies, Internet tags, and web beacons. As detailed more particularly below, the Online Services use cookies and other similar technologies to track visitor/user preferences. Collectively, this information is primarily used to provide an enhanced online experience for the visitor/user. Other uses of this information include internal review of the number of visitors/users of the Online Services, but only in an aggregate and non-personally identifiable form.

Mobile apps and mobile versions of our website may collect precise information about the location of your mobile device using location awareness technologies such as GPS, Wi-Fi, Bluetooth or cell tower proximity. EPL uses this information for location-based services that you request such as locating nearby El Pollo Loco restaurants or identifying special offers that may be of interest to you, or personalizing your interactions with EPL. For most mobile devices, you are able to withdraw your permission for EPL to acquire this information on your location through the device settings. If you have questions about how to disable your mobile device's location services, we recommend you contact your mobile device service provider or the device manufacturer. If you would like us to delete location information we have collected, please contact us at the email or postal address listed below. Please note that the applications may not function properly following deletion, and that we may be required by law to retain certain information.

USE OF PERSONAL INFORMATION

Personal Information may be shared by EPL with its affiliates and its and their respective franchisees, and with vendors ((including but not limited to, Heartland Payment Systems, IBM Marketing Cloud, Google Analytics, Facebook, Oracle Data Cloud, Place IQ, BlueLithium, Quantcast, and Rocket Fuel) that help access and manage the information (all of the foregoing are hereinafter referred to collectively as "authorized recipients"), but in all instances the information will be used only for the purposes enunciated in this policy. Specifically, this information may be used: (1) to help EPL better understand visitors'/users’ use of the Online Services; (2) to respond to specific requests from visitors/users; (3) to provide notices to visitors/users, such as marketing information, discount coupons and new product offerings; and (4) to protect the security or integrity of the Online Services. In addition, certain Personal Information may be submitted through the Online Services necessary to provide services offered by the Online Services. After you have entered Personal Information into a form or data field on the Online Services, EPL may use certain identifying technologies to allow that Online Service to "remember" your personal preferences, such as sections of the Online Services that you use frequently. EPL may also use this Personal Information for other business purposes, such as to offer you the opportunity to receive notices regarding EPL products or services, to invite you to participate in surveys about our products, or to notify you about special promotions.

CONSOLIDATION OF PERSONAL INFORMATION

EPL may consolidate the Personal Information of individuals who use the Online Services. EPL uses this information to help us better design the Online Services and our products, to communicate information to you, to enhance our marketing and research activities, and to facilitate other business functions.

LIMITATIONS ON COLLECTION OF PERSONAL INFORMATION

You may always limit the amount and type of actively-transmitted Personal Information that EPL receives about you by choosing not to enter any Personal Information into forms or data fields on the Online Services. However, some services can only be provided to you if you provide appropriate Personal Information. Other parts of the Online Services may ask whether you wish to opt out or opt in to contact lists for offers, promotions and additional services that may be of interest to you.

You may also be provided with preference questions or preference boxes allowing you to indicate that you do not want the Online Services to use tracking technologies, such as cookies, to "remember" your Personal Information, such as user IDs or mailing addresses, on return visits. However, if the Online Services uses tracking technologies to collect unidentifiable information, it will not generally provide you with the ability to opt out of the tracking technologies. Some internet browsers allow you to limit or disable the use of tracking technologies that collect passively-transmitted information. More detailed information about cookie management or other passive transmissions by specific web browsers can be found at the browser's respective websites.

TRANSMISSION OF PERSONAL INFORMATION TO THIRD PARTIES

Unless otherwise disclosed during the collection, this information will not be sold, transferred or otherwise disclosed to anyone other than authorized recipients, except where disclosure is required by law.

To the extent that any third-party websites, including the franchised operators of El Pollo Loco restaurants, and social media platforms, such as Facebook, Twitter, or Foursquare (all links to third-party websites and social media platforms are collectively referred to herein as "External Sites") accessible through this Online Services has different practices, those different practices will be applicable at those sites. EPL is not responsible for the practices, policies or content applicable to these External Sites. Inclusion of a link to another site does not imply endorsement by EPL.

To provide you with a more relevant and interesting experience, we may participate in behavioral-based advertising. This means that EPL and/or a third party may place a cookie on your browser, or use a web beacon, to collect information about your use of our Online Services so that EPL and/or a third party can provide advertising about products and services tailored to your interest (including, without limitation, products and services offered by EPL and its affiliates). These third-party ad servers or ad networks use technology to the advertisements and links that appear on the Online Services sent directly to your browser. They automatically receive your IP address when this occurs. Other technologies (such as cookies, JavaScript, or web beacons) may also be used by the third-party ad networks to measure the effectiveness of their advertisements and / or to personalize the advertising content that you see. EPL has no access to or control over these cookies that are used by third-party advertisers. You should consult the respective privacy policies of these third-party ad servers for more detailed information on their practices as well as for instructions about how to opt-out of certain practices. This Privacy Policy does not apply to, and EPL cannot control the activities of, such other advertisers or websites.

Some of these third party companies may be participants in the Digital Advertising Alliance ("DAA"). The DAA offers a choice mechanism with respect to certain types of data collection and use. We adhere to the DAA's Self-Regulatory Principles for Online Behavioral Advertising. Visit www.aboutads.info to exercise choice with respect to participants of the DAA. If you would like to opt-out from having the behavioral-based advertising companies with whom we have a relationship use your Personal Information for advertising purposes you can do so by visiting the Network Advertising Initiative or Digital Advertising Alliance. If you change computers, devices, or browsers, use multiple computers, devices, or browsers, or delete your cookies, you may need to repeat this process for each computer, device, or browser.

Additionally, if EPL sells one of its product lines or divisions, Personal Information may be transferred to the buyer so that the buyer can continue to provide you with information and services. Finally, EPL reserves the right to disclose Personal Information to respond to authorized information requests from government authorities, to address national security situations, or when otherwise required by law, in EPL’s sole discretion.

GOOGLE ANALYTICS

EPL has implemented certain features of Google Analytics advertising features for the Online Services, including Remarketing with Google Analytics, Google Display Network Impression Reporting, Google Analytics Demographics and Interest Reporting and Integrated services that require Google Analytics to collect data via advertising cookies and anonymous identifiers. As a part of these programs, Google, as a third party vendor, makes use of certain cookies and anonymous identifiers to serve ads on the Online Services and to provide certain behavioral, demographic and interest data with third parties. Google's use of these cookies enables it to serve ads to users based on their visit to the Online Services and other sites on the Internet.

Users may opt out of the use of the Google Analytics advertising features through Google Ads Settings (see https://www.google.com/settings/ads/plugin), Google Ad Settings for mobile apps, the Google Analytics Opt-out Browser Add-on (available at https://tools.google.com/dlpage/gaoptout/), or other available means, such as the Network Advertising Initiative Opt Out Tool (available at http://www.networkadvertising.org/choices/).

USE OF COOKIES

When you view this site, EPL may temporarily store some information on your computer. This information will be in the form of "cookies" or other web beacons to store information about visitors' preferences, to record user-specific information on which pages a visitor accesses or visits, and customize web page content based on visitors' browser types or other information that a visitor sends via their browser or other means. Passive information collection technologies such as cookies can make your use of the Online Services easier by allowing EPL to provide better service, customize sites based on consumer preferences, compile statistics, analyze trends, and otherwise administer and improve the Online Services. Certain features of the Online Services may not work without use of passive information collection technologies. These techniques help EPL and the Online Services functions in many ways, but with strict restrictions on their use. First, EPL’s cookies expire thirty (30) days after the end of the applicable browser session so that the site cannot track your activities over an extended period of time, and so that no permanent storage is used by these cookies. Second, EPL’s cookies are only used in order to provide convenience to you (for example, to reduce repetitive typing) and to allow EPL to tailor the site to better match your interests and preferences. They are not used to profile your activities or to gather unauthorized personal information. For purposes of this Privacy Policy, a "browser session" will be deemed to have ended when your Internet browser is closed.

With most Internet browsers, you can erase cookies from your computer hard drive, block all cookies, or receive a warning before cookies are stored. Please refer to your browser instructions or help screen to learn more about these functions.

DO-NOT-TRACK

Currently, our servers do not respond to browser ‘do-not-track’ signals. For websites, you may opt-out of certain tracking, however, by disabling cookies through your browser or by visiting the opt-outs provided by the Network Advertising Initiative, Digital Advertising Alliance, and Google as described above.

To opt out in mobile apps, please download the Digital Advertising Alliance’s AppChoices tool at www.aboutads.info/appchoices and adjust the advertising preferences on your mobile device.

SECURITY OF PERSONAL INFORMATION

EPL makes an effort to ensure that Personal Information is protected while you are on the Online Services. However, the confidentiality of Personal Information transmitted over the Internet cannot be guaranteed. We urge you to exercise caution when transmitting Personal Information over the Internet, especially Personal Information related to your health. EPL cannot guarantee that unauthorized third parties will not gain access to Personal Information; therefore, when submitting Personal Information to the Online Services, you must weigh both the benefits and the risks.

LINKS TO EXTERNAL SITES

The Online Services may contain links to External Sites. Each of those maintains its own policies about the collection, use and security of Personal Information. EPL is not responsible for the manner in which others use your Personal Information. Before providing Personal Information to any External Site, you should read its privacy policy and terms of use, and ensure they are acceptable to you. Notwithstanding any content on the Online Services indicative of the contrary, EPL makes no endorsement of or representation about any such External Site, or any information, software, or other products or materials found there, or any results that may be obtained from using them.

If you decide to access any External Site linked to in this Online Services, you do so entirely at your own risk. EPL does not guarantee that you will receive an alert when you leave the Online Services, and it is your responsibility to determine when you have left the Online Services. EPL recommends that you review any External Site’s privacy policies before submitting any information. EPL assumes no responsibility for and shall not be liable for the privacy, terms of use, or other policies of any External Site any damage to, or viruses that may infect your computer equipment, mobile device or other property, or for any loss or corruption of data resulting from any External Site navigated to or accessed from links hosted on or contained in the Online Services.

PERSONAL INFORMATION RELATED TO CHILDREN: A NOTE FOR PARENTS OR LEGAL GUARDIANS

Consistent with the Children's Online Privacy Protection Act, EPL is committed to protecting children's privacy on the Internet. EPL does not intend to, or knowingly, collect, use, or disclose Personal Information (including online contact information) of children under the age of 18, and we encourage parents or guardians to supervise their children's online activities and to consider using parental control tools available from online services and software manufacturers that help provide a kid-friendly online environment. These tools can also prevent children from disclosing online their names, addresses and other personal information without your permission. If EPL becomes aware of a child under the age of 18 attempting to register on the Online Services, EPL will not accept the registration. Once EPL becomes aware of a child under the age of 18 providing Personal Information, we will attempt to delete that information. If your child has provided Personal Information, please contact us so it can be deleted. If you are under the age of 18, do not provide EPL with any Personal Information.

CALIFORNIA PRIVACY RIGHTS

California Civil Code Section 1798.83 permits customers of EPL who are California residents to request certain information regarding our disclosure of Personal Information to third parties for their direct marketing purposes. To make such a request, please contact us at the address below.

ACCEPTANCE OF PRIVACY TERMS AND CONDITIONS

Your access to and use of the Online Services is subject to this Privacy Policy and all applicable laws. By accessing and browsing this site, you accept, without limitation or qualification, this Privacy Policy. EPL reserves the right to at any time revise this Privacy Policy without prior notice to reflect technological advancements, legal and regulatory changes and good business practices. If EPL changes its privacy practices, a new Privacy Policy will reflect those changes and the effective date of the revised Privacy Policy will be set forth in this Privacy Policy. You are bound by any such revisions and should therefore periodically visit this page to review the then-current privacy terms and conditions to which you are bound. If you have questions about the use, amendment, or deletion of Personal Information that you have provided to EPL, or if you would like to opt out of future communications from an EPL business or a particular program, please contact us by clicking on the "Contact" link on this Website or write:

El Pollo Loco, Inc.
Attention: Legal Department
3535 Harbor Blvd., Suite 100
Costa Mesa, CA 92626

legal@elpolloloco.com

In all communications to EPL, please include the e-mail address used for registration (if applicable), the website address or the specific program to which you provided Personal Information and a detailed explanation of your request. If you would like to delete or amend your Personal Information and are contacting us by e-mail, please put "Deletion Request" or "Amendment Request", as applicable, in the subject line of the e-mail. We will do our best to respond to all reasonable requests in a timely manner.

This Privacy Policy is effective as of February 15, 2017.