What We Are Doing To Ensure Customer Safety

Families are at the heart of everything we do, so as we continue to experience the unprecedented impact of the Coronavirus Pandemic in our communities, we want to share some important actions we have taken to protect you.

Although the USDA and FDA have found no link between transmission of Coronavirus and food and food packaging, safety remains a top priority for El Pollo Loco. To help assure we are doing everything possible to safeguard the health of our restaurant employees and customers, we have done the following:

• Increased frequency of sanitizing all surfaces throughout our restaurants
• Increased frequency of handwashing for our restaurant team members
• All restaurant team members are wearing gloves and protective face masks
• Introduced restaurant signage and floor stickers to emphasize social distancing in our restaurants
• Installed plexiglass cashier separation shields in most locations to safeguard employees and customers
• Closed our salsa bar temporarily. Fresh salsa is now served directly from our front counter.
• Removed drink lids from the self-service area and now safely give them out with each purchase
• Established contactless payment transactions in most restaurant locations
• Our delivery bags continue to be sealed and tamper-free for your safety

While this is a difficult time for all of us, we are confident in our restaurant teams’ ability to protect our employees and customers. We are ready to receive your order in our restaurants and drive-thrus, and for pickup or delivery at elpolloloco.com and via our mobile app. El Pollo Loco is also available for delivery through Postmates, DoorDash, UberEats and GrubHub. Please check www.elpolloloco.com/locations for the latest operating hours and details.

El Pollo Loco is also proud to participate in the CalFresh Restaurant Meals Program in many of our locations in Los Angeles and Orange County to serve those who receive EBT benefits under that program.

Thank you for your loyal patronage. We are here to serve you safely.

Sincerely,

El Pollo Loco