Terms and Conditions

EL POLLO LOCO®

LOCO REWARDS™

1.         General Terms

El Pollo Loco, Inc. (“El Pollo Loco”) is proud to offer our Loco Rewards™ program (“Loco Rewards”).  By enrolling in Loco Rewards, you agree to these terms and conditions (these “Terms”) as well as El Pollo Loco’s Terms of Use and Privacy Policy.  You agree that we may modify, add or delete portions of these Terms at any time, and that you are responsible for periodically checking for changes and/or updates to these Terms.  Any revisions to these Terms will become effective upon posting, and your continued use or participation in Loco Rewards after any change constitutes your agreement to follow and be bound by the Terms as modified.  If any change is unacceptable to you, please discontinue your use or participation in Loco Rewards. 

Loco Rewards is intended for personal use only.  Commercial use is prohibited.  You must be a legal resident of the United States to participate in Loco Rewards.  Loco Rewards is not targeted towards, nor intended for use by, anyone under the age of 13. If you are between the ages of 13 and 18, you may only use or participate in Loco Rewards under the supervision of a parent or legal guardian who agrees to be bound by these Terms.  Restaurant employees of El Pollo Loco, Inc. and its franchisees are not eligible to enroll in Loco Rewards.

 

2.         Enrolling in Loco Rewards

To enroll in Loco Rewards, download the El Pollo Loco mobile app (the “App”) to your Android™ or iPhone® device.  Follow the prompts to create an account.  After you create your account, you can immediately begin using the App and earning points.  Each mobile device can only have one Loco Rewards account.  In addition, you may only have one Loco Rewards account.  If you have multiple Loco Rewards accounts, all of your accounts may be deactivated and you may be banned from further participation in Loco Rewards.  You are responsible for all transactions associated with your account. 

 

3.         Earning Points

You will earn one (1) point for each $1.00 spent on food and beverage, after application of coupons or other discounts.  Points are not earned for tax and gratuity.  Additionally, Points are not awarded for purchase of gift cards, merchandise or delivery fees and charges. Points accumulated under Loco Rewards are promotional and have no cash value.  Points are not transferable.

Depending on where you place your order, you can earn points

For El Pollo Loco locations with a QR code reader: 

o   Open the App and tap “Earn” and a QR code will appear on your screen.

o   Scan the barcode at register when you place your order.

For all other El Pollo Loco locations:

o   Place your order as usual and retain your receipt to earn.

o   Open the App and tap “Earn” and tap “Scan Barcode.”

o   The App will use the camera on your mobile device to scan the barcode on the receipt. (Note the camera must be enabled in the App to use this feature.)

o   In the alternative, you can tap “Enter Barcode” to enter the barcode manually.

o   Please note that the receipt barcode is only valid for 2 days from the time of purchase.  If you fail to scan the barcode within that time period, your order will not be eligible to receive points.

If you place an online order:

o   Sign-into your Loco Rewards account

o   Place your order

o   Your points will automatically be added to your account.

o   Please note that if you are signed in as “guest” when you place your order, you will not earn points.

 

4.         Earning Points Rewards

Upon accumulating 100 points in your Loco Rewards account, you will earn a $10.00 reward credited to your Loco Rewards account (an “Earned Reward“). Once you accumulate enough points for an Earned Reward, you may start accumulating points towards another Earned Reward. Only one $10.00 Earned Reward may be redeemed per transaction at participating El Pollo Loco locations or online. Redeeming multiple Earned Rewards in a single transaction is not allowed. If a purchase made with an Earned Reward is less than the amount of the Earned Reward, you may apply the remaining part of the Earned Reward towards a future purchase.

 

5.         Surprise and Delight Rewards

From time to time, you may receive rewards separate from the Earned Rewards (a “Surprise Reward”).  The Surprise Rewards are not earned based on your purchases, but granted at the sole and absolute discretion of El Pollo Loco.  Additionally, you may also receive benefits such as birthday rewards, early notification of new menu releases, special event invitations and contests or sweepstakes.

 

6.         Restrictions on Rewards

Points Rewards and/or Surprise Rewards (a “Reward”) may not be combined with any other Reward, coupon or discount.  Rewards may not be used for tax, cash back or gift card purchases.  Only one $10 reward redemption is allowed per transaction. Rewards do expire, so please be sure to check your account for the expiration date of each Reward.

 

7.         No Warranties

THE APP AND LOCO REWARDS ARE PROVIDED ON AN “AS IS”, AND “AS AVAILABLE” BASIS, AND EL POLLO LOCO HEREBY DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES OF ANY KIND, EXPRESS, IMPLIED OR STATUTORY, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF TITLE, NON-INFRINGEMENT, ACCURACY, MERCHANTABILITY, AND FITNESS FOR A PARTICULAR PURPOSE. WITHOUT LIMITING THE FOREGOING, EL POLLO LOCO DOES NOT GUARANTEE THAT THE APP OR LOCO REWARDS WILL BE ERROR-FREE, UNINTERRUPTED, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS, OR THAT ANY DEFECTS WILL BE CORRECTED.

 

8.         Limitations of Liability and Damages

IN NO EVENT SHALL EL POLLO LOCO BE LIABLE TO YOU OR TO ANY THIRD PARTY FOR ANY DAMAGES (DIRECT OR INDIRECT) WHETHER IN CONTRACT, TORT, STRICT LIABILITY OR OTHERWISE ARISING OUT OF OR IN CONNECTION WITH THIS APP (INCLUDING ITS MODIFICATION OR TERMINATION), LOCO REWARDS, OR THESE TERMS, WHETHER OR NOT EL POLLO LOCO MAY HAVE BEEN ADVISED THAT ANY SUCH DAMAGES MIGHT OR COULD OCCUR AND NOTWITHSTANDING THE FAILURE OF ESSENTIAL PURPOSE OF ANY REMEDY. BECAUSE SOME STATES DO NOT PERMIT THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, IN SUCH JURISDICTIONS, LIABILITY IS LIMITED TO THE FULLEST EXTENT PERMITTED BY SUCH STATE LAW.

 

9.         Suspension, Modification and Termination

El Pollo Loco may at any time, for any reason, and without notice or liability: (a) suspend or terminate operation of or access to the App or Loco Rewards, or any portion thereof; (b) change, revise, or modify the App or Loco Rewards, or any portion thereof; (c) interrupt the operation of the App or Loco Rewards, or any portion thereof for maintenance and support; and/or (d) impose limits on certain features of the App or Loco Rewards.  Further, if El Pollo Loco® determines in its sole discretion that you have violated these Terms and Conditions, you have more than one (1) account, or that the use of your account is unauthorized, deceptive, fraudulent or otherwise unlawful. El Pollo Loco® may, in its sole discretion, suspend, cancel or combine accounts that appear to be duplicative.  In the event that your participation in Loco Rewards™ is terminated, then all accumulated points in your account are void.

 

10.      Questions

If you have any questions regarding the App, Loco Rewards and/or these Terms, please contact us at: http://www.elpolloloco.com/contact/

Effective as of May 22, 2017.