Gift Cards

No. Any saved gift cards to your Loco Rewards app or online profile can only be use for in-app or online purchases. However, you can still bring the physical gift card (or barcode for the eGift Card) to the restaurant to checkout in that manner with any remaining balance.

When you purchase an eGift card online at order.elpolloloco.com, you will receive an email with a link to your eGift Card.

If you did not receive an email with your eGift card, or for any further eGift card assistance, please email elpollolocogiftcardsupport@cashstar.com

To redeem eGift Card online at order.elpolloloco.com

1. At checkout, select “El Pollo Loco Gift Card” under the Add New Payment Method drop-down
2. Enter the 19-digit gift card number and PIN, then select “Add Card”

To redeem in the Loco Rewards App:

1. At checkout, under Payment Method, select “Add New”
2. Choose “Gift Card” and enter the 19-digit gift card number and PIN
3. Select “Pay” to process the transaction

To redeem in-restaurant, present the QR Code in your eGift Card email to the Cashier during checkout.

I BOUGHT MY eGIFT CARD DURING A PROMOTION AT ELPOLLOLOCO.COM:

eBonus Card will automatically be emailed to you after qualifying gift card purchase within 48 hours. eBonus Cards purchased through order.elpolloloco.com may be used online at order.elpolloloco.com, in the Loco Rewards app, or in-restaurant.

If you did not receive an email with your eGift card, or for any further eGift card assistance, please email elpollolocogiftcardsupport@cashstar.com

To redeem eBonus online at order.elpolloloco.com:

1. At checkout, select “El Pollo Loco Gift Card” under the Add New Payment Method drop-down
2. Enter the 19-digit gift card number and PIN, then select “Add Card”

To redeem eBonus in the Loco Rewards App:

1. At checkout, under Payment Method, select “Add New”
2. Choose “Gift Card” and enter the 19-digit gift card number and PIN
3. Select “Pay” to process the transaction To redeem eBonus in-restaurant: At checkout, present the Bonus Card Number and Pin to your cashier.

To redeem eBonus in-restaurant:  At checkout, present the Bonus Card Number and Pin to your cashier.

I BOUGHT MY eGIFT CARD DURING A PROMOTION AT ELPOLLOLOCO.COM:

A coupon code for your Free Item (i.e. Free Classic Tostada, Free Bundle of 8 Tacos al Carbon, etc.) will automatically be emailed to you after qualifying gift card purchase within 48 hours. Coupon Code for Free Item is valid ONLINE ONLY at elpolloloco.com or in the Loco Rewards App.

If you did not receive an email with your eGift card, or for any further eGift card assistance, please email elpollolocogiftcardsupport@cashstar.com

To redeem Free Item online at elpolloloco.com and in the Loco Rewards App, enter the coupon code you received in your email into the “Coupon Code” field during checkout and select “Apply”. Free Item will be automatically discounted from your cart

No, eGift cards are no longer available for purchase in the app. You can however still buy eGift cards on our website.

Yes, but any saved gift cards to your Loco Rewards App or online profile can only be used for in-app or online purchases. 

Please make sure to save your physical card or your digital barcode to use your gift cards in restaurant.

No.

You cannot reload funds to gift cards within the app. Once the gift card has reached a zero balance, the gift card will be removed.

Youcan remove their gift card as a saved payment option by going to the Account tab. Each payment option will have a delete option. Please note that gift cards with a balance of $0 will not show within the app.

On the checkout screen choose to add a new payment method.  You can pay with both Credit Card and Gift Card.  The Gift Card will take priority so if the balance of the gift card is enough to cover your order you won’t be able to add a Credit Card.   If the Gift Card balance is lower than the order total, then you can add other gift cards until your order total has been covered.  You can also save all these payment methods for future use for online orders.